Frequently Asked Questions

Logan Square Care is a neighborhood care service run by Lily Perkins, based at 2323 Race Street in Logan Square, Philadelphia. We provide pet sitting, babysitting, homework help, elder companionship, and housesitting to residents of Logan Square apartment buildings and condominiums.

We serve the Logan Square neighborhood of Philadelphia (ZIP 19103), including all major apartment communities and condominiums along the Benjamin Franklin Parkway, Pennsylvania Avenue, and surrounding streets. This includes Park Towne Place, The Philadelphian, Dalian on the Park, Riverwalk Philly, and 13 other buildings.

Send a request from the booking page on this website and Lily confirms it within 4 hours. Nothing is booked or charged until she does. If you want a confirmed time right away, use our Square booking page at square.site/book/L4P5MB59XY7S8/logan-square-care. You can also email layla@logansquarecare.com or use the contact form. First-time clients always start with a free meet-and-greet.

Before your first paid service, we come to your home for a complimentary visit. We meet your family and pets, tour your home, learn your routines and preferences, exchange keys/fobs, and answer any questions. This ensures everyone is comfortable before we start. There is no charge and no obligation.

Yes. Unlike apps like Rover or Care.com that rotate different providers, Logan Square Care is one caregiver. Lily is the person who comes to your home, for every service and every visit.

Yes. We carry general liability insurance and have clean background checks available for review. We also maintain current CPR and First Aid certifications (both pediatric and adult).

Cancel with 24 hours notice for a full refund. Late cancellations (under 24 hours) are charged at 50% of the booked rate. No-shows are charged the full amount. We understand emergencies happen - just communicate with us and we'll work with you.

Often, yes. Because we live in the neighborhood, we can frequently accommodate same-day requests depending on our schedule. Reach out and we'll let you know within 30 minutes if we're available.

We arrange key/fob exchange during your meet-and-greet. For buildings with front desk or concierge staff, we can be added to your approved guest list. All keys are stored securely and returned upon request.

We process payments through Square. We accept all major credit cards, debit cards, Apple Pay, Google Pay, and other digital wallets. Payment is collected at the time of booking.